May 19, 2026

For Love or Money 2026 – Impact Edition

Article / By

Loyalty program enrolment is tightening. Active engagement is steady. AI and agentic commerce hit a trust nerve. Results from the 14th edition of the annual Australian customer loyalty and loyalty program research study, For Love or MoneyTM 2026, reveals market penetration of programs remains high with 93% of Australian consumers indicating they are a member …

For Love or Money 2026 – Impact Edition Read More »

The Barber and The Bot: Why AI is the Enabler, Not the Replacer, of Loyalty by Billy Cheng

Article / By

I was getting my usual haircut earlier this month when the conversation turned from football to my studies at Cambridge. I asked my barber a question many in our industry are currently losing sleep over: “Do you think AI will take away our jobs one day?” He smiled and shared a profound insight without using …

The Barber and The Bot: Why AI is the Enabler, Not the Replacer, of Loyalty by Billy Cheng Read More »