TBH Loyalty™ London 2027

TBH Loyalty™ London brings together the people actually shaping loyalty, CRM and customer strategy – for a day built around conversation, shared experience and ideas worth stealing.

We’re loyalty’s friendliest meet-up and this year, we’re tackling two big themes: Loyalty, Strategy & Innovation and Customer Value & Evolution.

Expect big brand stories, experiments that worked (and some that didn’t), AI in the real world, changing customer behaviour, new thinking on value and plenty of opinions along the way.

No endless panels. No corporate waffle. Just smart people sharing what they’re doing, what they’re learning and what they think comes next.

And, obviously, tons of handshakes.

Tickets are complimentary for qualifying professionals from consumer brands and retailers, with places limited to protect the quality of the room.

If you work in customer loyalty, CRM or customer engagement and want something more useful than another predictable conference, join us in London.

Brands can secure their complimentary place at www.tbhlondon.com.